Email: info@skilldoll.com
Phone: +40 747 277 232
Address: Calea 13 Septembrie nr. 193, Bucuresti, B 061344, Romania
Last Updated: June 2026
At Skilldoll, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
Item must be unused
Item must be unworn
Item must be in original condition
Original tags and packaging should be included
Proof of purchase is required
The following items are generally not eligible for return:
Used or worn products
Items damaged after delivery due to customer misuse
Gift cards
Clearance or final-sale items (if marked as such)
Contact info@skilldoll.com.
Provide your order number and reason for return.
Wait for return instructions.
Ship the item to the approved return address.
Once received and inspected, your refund will be processed.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Approved refunds will be issued to the original payment method used during checkout.
After approval:
Refund processing: 5–10 business days
Bank processing times may vary
We currently offer exchanges for:
Damaged products
Defective products
Incorrect items received
Contact customer support for exchange assistance.
If your order arrives damaged or defective:
Contact us within 7 days of delivery
Include photos of the item and packaging
We will review and provide an appropriate resolution
Orders may be canceled before shipment.
Once an order has been shipped, cancellation may no longer be possible and the order must follow the standard return process.
Email: info@skilldoll.com
Phone: +40 747 277 232
Address: Calea 13 Septembrie nr. 193, Bucuresti, B 061344, Romania
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